VOICE OVER SERVICES

According to Google, an Interactive Voice Response or IVR is an automated phone system technology that allows incoming callers to access information via a voice response system of pre-recorded messages, without having to speak to an agent, as well as to utilise menu options via touch tone keypad selection or speech recognition.

Using an IVR means you can ensure your Customer is given the choice to navigate the instruction they hear, in order to reach the area or resource they need – without necessarily having help from a Customer Service representative!

It can reduce your customers’ waiting time, can help direct incoming calls quicker, and act like a digital receptionist.

In today’s business world, effective and easier ways of communicating is more important than ever.  Regretfully, we cannot be available to take every call, so, we, at Fylde VA, offer a cost-effective solution, to ensure you do not miss those important calls and messages from your valued customers - and that you will be able respond to them, at your earliest convenience!

Our simple solution of a professionally produced IVR can help you connect with your clients, or customers, ensuring seamless collaboration and greater productivity.

If delivered right, with a friendly, sincere, human voice giving clear instructions, an IVR can set your business apart, and make it stand out from all the rest.

Here are some examples of IVRs you might want to use as a basis, for one that can be tailored, to your specific business needs: